Pointer Property Booking Terms & Conditions
Bray House & Cabin 2026
1. PROPERTY USE
1.1 The property is let to you for holiday letting purposes only for the period stated in the
confirmation message. Not for commercial purposes unless specifically agreed in writing.
1.2 No functions, parties, weddings, group gatherings, photoshoots, or commercial activities
of any kind unless prior arrangements have been made. Permission is at the agent's sole
discretion, and a surcharge might apply.
1.3 The name under which the booking is made must stay at the property, and they are held
responsible for the actions of the group and are accountable for every individual staying at the
property. They are responsible for ensuring that all occupants understand and agree to these
terms and conditions. Neither the whole nor any part of the property shall be sublet without
permission.
1.4 You agree to supply us with the number of all adults and children staying/visiting, plus the
ages of all children. Please note: Guests aged between 12 months and 17 years are
classified as children. Guests under 12 months are classified as infants.
1.5 At no time during your occupancy will the number of guests staying/visiting exceed the
number you gave at the time of booking. There are no exceptions except with written
permission from Pointer Property.
1.6 If consent for extra people is not given by the agent, immediate eviction will follow with
no refund given, or at our discretion, you may be charged for any additional guest found to
have been at the property during your stay at $300.00 per person per day for the time of the
booking.
1.7 Properties are generally located in quiet residential neighbourhoods. The Guest is asked
to respect this and ensure that all guests and visitors to the Property behave appropriately.
1.8 All properties have a quiet period from 10:00 pm until 8:00 am. The Guest is responsible
for the behaviour of the guests staying at the property and visitors to the property during the
Rental Period.
1.9 Illegal or immoral activities, including gambling, prostitution, prohibited drugs, possession
or use of pyrotechnics or dangerous goods, and possession or use of firearms and other
weapons, are strictly prohibited.
1.10 Should any guest(s) or visitor(s) not behave appropriately, the Owner or Owner’s
Representative may, in their absolute discretion, require the Guest, their party and/or
visitor(s) to leave the premises and/or vacate the Property immediately, without
compensation or refund.
1.11 For bookings of Bray House, the appropriate ID of the booker must be provided to our
staff on arrival so they can take a copy for our security.
2. BOOKING ALTERATIONS
In the case of a request to change the booking date:
2.1 Booking alterations shall be made in accordance with the terms of booking. This will vary
by channel (Airbnb vs direct vs Booking.com) and by deal (rate) selected.
2.2 Alterations outside of the terms of booking shall be made at the sole discretion of Pointer
Property Pty Ltd without obligation - moral or legal.
3. PAYMENT POLICY
3.1 Payment shall be in accordance with the terms agreed upon at the time of booking.
3.2 All currency rates referred to in this document are in USD.
3.3 Full payment is due prior to arrival at the latest, but often will be due earlier - depending
on the terms of booking. Access to the property will not be granted without prior payment -
no exceptions. Staff at the villas have been instructed to enforce this condition without
exception.
3.4 The cost of electricity, mains water, cleaning and garden supplies, and local taxes are
included in rental rates. There are generally no additional costs, surcharges, taxes, staff
salaries, or management fees above the price quoted unless otherwise stated in the property
description.
4. GENERAL CANCELLATION POLICY
4.1 Guest cancellation policy is as per the terms of booking. If you booked through an agent
(Airbnb, booking.com or offline agent), then you will be bound by their terms.
4.2 If you booked at one of our websites, then you will be bound by our terms of booking that
you agreed to prior to booking and communicated by email to you shortly after your booking.
5. CHECK-IN & CHECK OUT
5.1 Guests agree to follow the check-in and check-out times stated on the booking confirmation.
Additional fees and charges will apply for late departures at the rate of 25% of 1 night's stay
per hour or part thereof for every hour guests depart after the agreed time of departure.
8.3 Furniture damaged or broken through will be repaired or replaced at the renter’s cost,
plus a 15% administration charge.
9. DRIVING & PARKING
9.1 It is advised that you stick to the road provided.
9.2 Driving off the road or driveway will incur a penalty of $500.00 per offence.
9.3 Any areas designated as private by the owners are strictly out of bounds.
9.4 Please park only in the allocated parking areas.
9.5 Under no circumstances are the following activities permitted: motorbikes, dirt bikes,
quad bikes, or related activities other than those that are fixtures at the property. A $1000.00 fine plus remittance costs will be payable if a guest or visitor to the property is in breach of
this term.
10. TOWELS
10.1 White towels are to be used inside only.
10.2 Hot Tub towels may be provided for outdoor use.
10.3 Please note that excessive and obvious use outdoors will result in a replacement fee of
$75.00 per towel.
11. EXCESS CLEANING
11.1 We expect and encourage an appropriate level of use during your stay.
11.2 Excessive cleaning will result in an additional $100.00 per person-hour charge. The
minimum charge is $150.00
11.3 On departure, the property must be left in a similar state to its condition on arrival.
Please remove any residual food, rubbish, and bottles, and wash the dishes.
11.4 If the BBQ is used during your stay, it must be left reasonably clean before departure.
There is a $100.00 cleaning charge on the security deposit credit card if the BBQ is not
cleaned to standard.
12. DAMAGES
12.1 Please shut and secure all doors and windows whenever you leave the Property.
Weather conditions in the tropics can be prone to change, with storms quickly developing,
which can cause considerable damage to the Property.
12.2 Damage, breakages, theft/loss, and security are your responsibility during your stay.
12.3 You must lock all doors and windows when you leave the Property, and it must be
secured at night.
12.4 You must notify the Agent immediately of any damages, breakages or theft.
12.5 Management may deduct the amount required to repair or replace any items from your
security deposit.
12.6 You will be responsible for any expense or damage caused at the property due to your
failure to shut and secure all doors and windows when leaving and vacating the property
throughout your stay.
13. ART & OBJECTS
13.1 Smashed or broken artwork and objects will result in a replacement or repair charge
plus a 15% administration charge.
13.2 Breakages and losses to the property are to be reported to the owner and paid for
immediately.
14 . CHILDREN
14.1 Children are your responsibility. Any damage caused by children will be treated as if it
were caused by an adult.
15. PETS
15.1 Pets are not permitted. This is a safety and liability issue. If pets are found on the
premises, the booking will be terminated, and the guests will be asked to vacate with no
refund made.
15.2 Any pest control required due to a pet inside and/or on the premises will be charged to
the guest.
16. BALCONY SAFETY
16.1 By agreeing to this document, you and your party accept all liability for anyone who falls
off the balconies through their actions. Please see the photos on our website for illustration.
If this condition worries you, then please do not accept this booking.
17. HOT TUB SAFETY
17.1 Swimming is at the guest’s own risk.
17.2 An adult must accompany children below 14 years at all times.
17.3 There is strictly no jumping and no glass near the hot tub..
17.4 Our shovelling and pool staff may require access to the gardens and pool area during
your stay. We ensure these visits are kept to a minimum, but are sometimes unavoidable to
ensure the high maintenance of the property. Should maintenance need to enter the
property, we will give you as much notice as possible.
18. KEYS & LOCKBOX
18.1 We will provide you with a set of keys for the house.
18.2 A $25.00 replacement fee will be charged for any lost key.
Part of Pointer Property Pty Ltd, Sydney, Australia